There can be a situation in which you might have 2 accounts of the app. You can merge the old and redundant account with the one that you’re using currently. But if you’re not able to do this, then you must check the net connection for signals. If that seems okay, then you can contact Cash App phone numberfor further help regarding the issue.https://www.contactcustomer-service.com/cash-app-customer-service-number/